Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalised orders
Please contact me for restock requests, custom sizes and wedding orders.
Care instructions
Please follow the Jewellery Care guide tips to maintain the beauty of your Louci fashion jewellery pieces
Sizing details
I include detailed sizing information as part of each individual product’s description but please contact me if you require further assistance.
Freshwater cultured pearls and natural crystals vary in shape and size making each piece of jewellery unique.
Can I track my order up to delivery?
For your peace of mind your order will be shipped by registered mail so that you can follow it’s journey using the tracking number provided.